Q. What is the best way to hang a sun catcher? A. There are many ways to display and hang a sun catcher. Here are a few ideas: - Hang the sun catcher from a small cup hook above your window. Thin wire, chain or ribbon can be used to adjust the height of the sun catcher to your liking. - Hang the sun catcher from window hardware - Use a decorative moulding hook to hang the sun catcher from the moulding on your window.. - Hang the sun catcher wherever you like using clear Command™ window hooks from 3M - they come in different sizes and are easy to apply and remove. They can be used on glass and other surfaces without damage. - Hang the sun catcher on a stand on a windowsill. Ornament stands work well and can be found in clear acrylic, silver and gold. - Hang the sun catcher from a very strong suction hook. Inexpensive suction hooks are not recommended since they lose suction quickly,fall off easily and react to changes in temperature. The sun catchers are fragile and can break if they fall. - Hang a small sun catcher from a car rear view mirror. Just be sure it's small and not too distracting when you're driving.
Q. What types of materials do you use? A. We use only the finest materials in order to bring you a gorgeous, sparkly, high quality sun catcher. We use Swarovski® crystal which is considered by many to be the finest in the world in order to bring you the ultimate sparkle. The sun catchers are strung on strong and durable 49 strand stainless steel nylon coated wire and we use sterling silver crimp beads.. You may see that some of the product descriptions refer to 'strings' -- we assure you that we use only high quality wire..
Q. Do you make custom sun catchers? A. Of course! If a sun catcher on our site catches your eye, but you would prefer a different color, prism, length or loop size please send us an email. We will work with you to create a custom Dobi sun catcher just for you. We also do custom orders for favors for parties, showers or weddings.
Q. How do you measure the sun catchers? A. The measurements are included in the details page for each sun catcher. The measurements are approximate and rounded to the nearest quarter inch. The 'Main prism' is the big prism that hangs at the bottom of the sun catcher. The 'Drop' is the distance between the bottom of the hanging loop at the top to the main prism down below. The 'Loop" is the hanging loop - the measurement is the length of the loop when it is laid flat. The 'Total length' is the measurement from the top of the hanging loop to the bottom of the main prism when the sun catcher is laying flat.
Q. How are your sun catchers packaged? A. All Dobi sun catchers will arrive in an organza pouch ready for gift giving. If it's a gift to yourself, open and enjoy! The sun catchers are securely packed in bubble wrap for mailing to assure they arrive safely.
Q. Do you ship gifts directly? A. Yes. If you are purchasing a sun catcher as a gift, please specify that when you check out. If you provide the lucky recipient's address, we will ship directly to them. We can include a special note from you as well. Just include all of the information in the Notes to Seller section when you check out.
Q. What are my shipping options? A. We ship USPS First Class (3-5 business days) or USPS Priority Mail (2-3 business days). You can specify your preference at check out. If you would like an item shipped using a different carrier, please contact us.
Q. Do you ship outside of the United States? A. Yes. Please contact us for a shipping quote before you check out.
Q. How long does it take to ship my item once I place an order? A. Sun catchers are typically shipped within 1-2 business days of your order. Custom orders may take a little longer. If you need something right away, please let us know when you check out and we will do our best to accommodate your request. Special occasions sometimes sneak up on you.....we understand!
Q. What is your return policy? A. We know you will love your Dobi sun catcher. If, for some reason, you are not completely satisfied, you can send it back within 10 days for a refund of the purchase price, excluding shipping. Your happiness is our priority.
Dobi Designs... Bringing little rainbows, sparkles and smiles to the world...one window at a time.